Privacy Policy
PoolSmart
Marble Falls, Texas · Effective Date: May 29, 2026
PoolSmart (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who contactus or express interest in our services. This Privacy Policy explains what information we collectfrom prospective customers (“leads”), how we use it, who we may share it with, and the choicesavailable to you.
By submitting your information through our website, contacting us by phone, reaching out viasocial media, or providing your details in person or through a referral, you agree to the practicesdescribed in this policy.
1. Information We Collect
When you contact PoolSmart or inquire about our services, we may collect the following information:
- Name & Identity. Your full name.
- Contact Information. Phone number, email address, and service or project address.
- Service Interest & Project Details. Details about the type of pool service, repair, maintenance, or construction you are interested in, including the scope of work, your timeline, and any relevant notes about your property.
We collect this information through the following channels:
- Contact and inquiry forms on our website
- Inbound and outbound phone calls
- Direct messages and inquiries via social media platforms (such as Facebook and Instagram)
- In-person visits to our Marble Falls location
- Referrals from existing customers, partners, or community members
2. How We Use Your Information
PoolSmart uses the information collected from leads solely for legitimate business purposes, including:
- Responding to your inquiry and providing information about our services
- Preparing estimates, quotes, or proposals for requested work
- Scheduling consultations, site visits, or follow-up communications
- Contacting you about your project status or service needs
- Maintaining internal records of prospective and active customer relationships
We do not use your information for unsolicited marketing communications without your consent, and we do not sell your personal information to any third party.
3. Sharing of Information
PoolSmart may share your information in limited circumstances as described below.
Subcontractors and Service Partners
In order to fulfill service requests — particularly for pool construction, specialized repairs, or work requiring licensed trades people — we may share relevant details (such as your name,contact information, and project description) with trusted subcontractors or service partners engaged to perform work on your behalf. These parties are expected to use your information only as necessary to complete the work and are not authorized to use it for any other purpose.
Legal Requirements
We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.
Business Transfers
In the event that PoolSmart is sold, merged, or otherwise transfers its business assets, customer and lead information may be included as part of that transaction. We will notify affected individuals if such a transfer occurs and their data is affected.
4. Data Retention
We retain lead information for as long as it is reasonably necessary to follow up on an inquiry, complete a requested service, or maintain accurate business records. If you would like your information removed from our records, please contact us directly using the information provided in Section 7.
5. Data Security
PoolSmart takes reasonable precautions to protect the information we collect from unauthorized access, misuse, or disclosure. This includes limiting access to lead data to employees and contractors who need it to perform their job functions.
While we take these steps seriously, no method of data storage or transmission is completelysecure. We encourage you to contact us promptly if you have any concerns about the information you have shared with us.
6. Your Rights & Choices
You have the right to:
- Request a copy of the personal information PoolSmart holds about you
- Request that we correct inaccurate or incomplete information
- Request that we delete your information from our records, subject to any legal oroperational obligations we may have to retain it
- Opt out of any future communications from PoolSmart at any time
To exercise any of these rights, please contact us using the information in Section 7 below.
7. Contact Us
If you have any questions about this Privacy Policy, would like to access or update your information, or would like to request that your data be removed from our records, please contact us at:
PoolSmart
Marble Falls, Texas
830-220-5033
https://www.poolsmarttexas.com/
8. Updates to This Policy
PoolSmart reserves the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your information.
Continued engagement with PoolSmart after any changes to this policy constitutes your acceptance of the updated terms.
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